FAQ

Do you have unanswered questions about OiOiOi? Check out our frequently asked questions here.

Collapsible content

How OiOiOi works

The choice is yours! Our plans from 5 - 20 items are available on a monthly basis, with only 1 month notice period for cancellation or you can go for a yearly, worry-free package and profit from a discounted price.

Here is how it works:
1. Pick your plan (size of your bundle). Pay monthly or yearly.
2. Choose your items and fill your bundle.
3. Wear. Normal wear & tear is insured, free delivery & return.
4. Swap. Change size anytime or do a bundle refresh from size 80 onwards every 3 months.

When to start a subscription

It's recommended to start your subscription before your baby is born, so we can plan your clothes ahead. You can do your subscription anytime, the first month's payment will be deducted at purchase. If you order a starting size of 44, 50 or 56 (newborn sizes), you will receive a link to select your items one month before your entered due date. Your subscription fee will start only at the entered due date, so the second payment will be deferred.

Minimum duration

For the monthly plans, the minimum subscription period is one month.

Cancellation notice period

For the monthly plans, the notice period is one month from the date of the notice receival. All items need to be returned at OiOiOi before the cancellation date for the notice to take effect.

The yearly plans have a fixed expiration deadline. All items need to be returned at OiOiOI before that expiration deadline. If the bundle is not returned by the expiration deadline, the subscription will continue in form of a monthly plan and all conditions of monthly plans apply. 

You can cancel your subscription in the member area.

Bundle content

You can fill your bundle with items you like. There are certain limitations that you will find on our plans page.

Changing size

Please login to your member area for switching size. You can also change your profile and manage your subscription from there.

Mixing sizes

We advise that all of the items in your bundle have the same size, because we are resizing all of our brands' items before they are uploaded into the shop - exactly, so you don't have to do this and everything fits. We do provide replacements for clothes that don't fit, but cannot guarantee this if you are mixing sizes in your bundle.

Replacements

The clothes in your bundle should fit your baby. All our clothes from different brands and sizing methodologies have been resized by OiOiOi so they correspond to a standard size in centimeters. Should an item be too small or faulty, you can request a replacement item. Replacements can only be guaranteed if you choose the same size for all of your bundled items.

Log-in to the member area and request our staff to pick an alternative item for you.

Partial return

Bundled items should always be shipped together, as a bundle. Even if you have some items from the bundle that still fit, all items must be returned. This way, we reduce shipping emissions and you can refresh your wardrobe every time you swap your bundle.

Should you have forgotten to return something, you can send it separately to this address:

OiOiOi

Warentor 3

Industriestrasse 3

8952 Schlieren

Buy items

If you fall in love, you can buy and keep an item after renting it. Log in to the member area to make a request.

Where we ship to

We ship our bundles within Switzerland & Liechtenstein. They usually arrive within 3-5 working days from your order.

Wash & Care

Check out how you wash and care for the clothes at home - and how we do it at OiOiOi to ensure the longevity of the pieces.

Damage or loss

Items get damaged and sometimes lost, that happens. If a piece is damaged, our quality control will see if we can repair it. If a piece got lost, please submit a notification from your member area.

Collection

We are focusing on equipping your child with the essential clothing items it needs. This encompasses bodysuits, trousers, onesies, pajamas, hats, cardigans, overalls and sleeping bags.

Seasonality

Our collections consists of all-season wear as well as seasonal pieces specifically for summer (sun hats, short-sleeved items, shorts, etc.) and winter (overalls, winter onesies, winter hats, etc.)

Available sizes

We currently offer all sizes from 44 (preemie) to 92 (18-24 months)

Brands

Check out the brands you have access to here.

Environmental footprint

Check out our impact page here.